Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
General Questions
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
Absolutely not! We wouldn't want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Cleaning supplies ar included by default.
Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed.
No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.
Cleaning Questions
We offer a range of services from weekly cleaning to one-time cleaning. You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.
Only one cleaner is sent to your home. If you're on a recurring schedule, we'll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.